Free delivery to your door for orders over R1500*
R165 delivery to your door for orders under R1500*
3-5 business days for deliveries
* Additional fees may apply for remote areas.
This Delivery Policy is incorporated by reference into the Online Terms and Conditions which can be accessed at https://www.pierrejourdan.co.za/shop-terms-conditions/
If there is any conflict between this Delivery Policy and the Online Terms and Conditions, the Online Terms and Conditions will prevail and will apply in respect of all products sold through this website.
Online Ordering and Email Confirmation
Products purchased through this website will be delivered to a physical address of your choice, which must be selected during the online ordering process. As soon as your order is dispatched, we will send you a confirmation email.
Deliveries will be performed by a professional courier company engaged by us. Deliveries will occur during weekdays only, and no deliveries will be made on weekends or public holidays. We recommend that you use your office address as your physical delivery address if you are not at home during the week. You may need to sign for delivery and to provide a valid form of identification when your order is delivered.
If you are not available to take delivery of your order, we will attempt either one or two more deliveries to the physical address that you provided during the online ordering process and, if still unsuccessful, either we or our courier company, acting on our behalf, will call you to arrange, in its sole and absolute discretion, for either a further delivery attempt to be made or for you to collect your order from the courier company.
In the event that we and/or our duly appointed courier company is unable to contact you, despite all reasonable attempts to do so, using the contact details and/or physical delivery address that you provided during the ordering process, we reserve the right to cancel your order and refund to you the money already paid for your order, less reasonable administration charges including the cost incurred by us for repeatedly attempting to deliver your order and for arranging for the return of your order.
Viewing your Order Status
To ascertain the status of your order, please view your order status under “My Account”.
Our delivery times will vary between 3-5 working days depending on, amongst other things, your delivery address. While we are firmly committed to delivering your order within the estimated delivery times, we are unable to guarantee that all orders will be delivered within the stipulated time frame, particularly in the event that certain products contained in your order are temporarily (or permanently) unavailable.
All orders over R1500 are delivered for Free. There is a delivery fee of R165 imposed for orders that are under R1500. In addition, in our sole discretion we may determine that your delivery address is located in a remote area and, upon you placing your online order, request payment of an additional delivery fee. Should you object to an additional delivery fee being payable, you will still have the choice to withdraw your order.
We are not liable for any incorrect order or delivery where you make an error in the information that you provide while placing your order, e.g., if you provide the incorrect delivery address or submit an incorrect order. If you do not provide a valid physical address for delivery, we will cancel your order and refund the purchase price. It may also not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your order, and will arrange for cancellation of the order or delivery to a different delivery address.
We take all reasonable steps to ensure that your ordered products are delivered within 3-5 business days. While we will try to ensure a smooth delivery process, in the event that we are unable to meet the estimated delivery timeframes, you accept and agree that Pierre Jourdan will not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of the late delivery of your order. You further acknowledge that the delivery of your order may be impacted by events beyond our control, such as adverse weather conditions, industrial action, or an inability to secure labour, power, internet services, GSM network connectivity, materials or supplies.
We deliver products in standard packaging. You understand and accept that the packaging of the products offered on this website (e.g., bottles, containers, packets, etc.) may be different from the packaging of the product that is delivered to you. All risk in the products will pass to you upon delivery; from the time when the risk passes to you, we will not be liable for any loss or destruction of the products.
PJ POPSᵀᴹ DELIVERY & SHIPPING
What are my delivery options and how much does it cost?
All pricing shown on our website has the delivery fee included. We deliver one-way within the following radii:
- 50km one way from Sandton, Johannesburg
- 50km one way from Observatory, Cape Town (we do however include deliveries to Paarl, Franschhoek and Stellenbosch)
- 50km one way from Berea, Durban
- 30km one way from Nelspruit, Mpumulamga
If you are located outside the above-mentioned delivery zones, please feel free to contact us directly on the details provided on our website to discuss your potential delivery options further.
Once you have successfully completed the checkout process on our website, you will receive a confirmation of your order via email. Hereafter a qualified member of the Frost Popsicles team will contact you directly on the same day that the order was placed (Provided the order was placed between the hours of 8am-5pm).
A suitable time and date can then be arranged directly with you. Unless the order is requested for delivery on a specific date, we prefer to deliver within 2-3 working days at the most.
Yes, customers are able to request a specific time for delivery when they are contacted by a member of the Frost Popsicle’s team after a successful checkout process. However please take note our latest delivery times vary from region-to-region:
- Cape Town’s latest delivery time is 3:30pm (weekdays).
- Johannesburg, Nelspruit and Durban’s latest delivery time is 5pm (weekdays).
(We do not deliver on weekends (Unless by special arrangement in advance).
Yes, contact us directly using the contact details provided in order to change the delivery address. However if the new delivery address falls far outside of our above-mentioned delivery zones, this may incur additional delivery fees or could ultimately affect the delivery timeframe. We recommend you contact us directly using the details provided on our website to ensure your delivery remains on-time and in order.
Yes, to reschedule your delivery simply contact us using the details provided on our website within 24 hours of placing your order.
Simply select a product in our online store. Once you have the product in your cart you are then able to review everything is in order and can proceed to checkout. We use a secure payment gateway (PayGate) to process your online payment. Thereafter a qualified staff member will contact you (within 24 hours of placing your order) to process your delivery further.
In order to cancel your order, please contact us within 24 hours of placing your order with the details provided on our website. Once an order gets dispatched for delivery, a cancellation can no longer take place.
Yes, changes can be made shortly after placing an order. However there may be additional charges involved should your request to include a larger quantity of products or in the case the order is already on its way for delivery.
REFUNDS & RETURNS
What is your returns policy?
We cannot process returns on our products as they are perishable. The order can be cancelled but must be done so timeously (prior to delivery taking place).